Privacy Policy

Information We Collect

• Account details — name, email, phone number, GST and IEC information
• Shipment details — sender and receiver address, item description, declared value, invoice details
• Transaction data — payment method, billing details, booking history
• Technical data — IP address, browser and device type, cookies
• Anything you send us directly — messages, feedback, support requests

How We Use It

• To set up and manage your account
• To generate and process shipping labels through India Post
• To send booking confirmations and shipment updates
• To meet customs and export documentation requirements
• To improve the platform and catch fraud or misuse
• To respond to legal or regulatory requests

Who We Share It With

• India Post, to actually move your shipment
• Customs and government authorities, where required by law
• Payment processors, to complete your transaction securely
• Our hosting and IT providers, to keep the platform running
• Law enforcement, only when legally required

How We Protect It

• Sensitive data is encrypted in transit
• Account credentials are stored securely
• Access controls and system updates are applied regularly

Your Rights

• See the personal data we hold about you
• Ask us to correct anything inaccurate
• Ask us to delete your account or data, within legal retention limits
• Opt out of marketing emails at any time

Cookies

We use cookies to keep the site running smoothly and remember your preferences. You can disable them in your browser at any time, though some features may work less smoothly.

Third-Party Links

Dak2Deck may link out to other sites. We aren't responsible for their content or how they handle your data once you leave.

Data Retention

We keep your data only as long as needed to deliver the service, meet legal requirements, or resolve a dispute.

Policy Updates

If this policy changes, we'll post the update here with a revised effective date.